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Cancellation Policy

This is a translation for your convenience. The German version is legally binding.

Note: This cancellation policy applies to purchase contracts for printed books concluded with Verlag der Gesundheit (Burkhard Hock) via the online shop at verlagdergesundheit.com. For digital editions (flipbooks), purchase and provision take place via the external platform FlipHTML5 under its terms.

Consumers have a right of withdrawal in accordance with the following provisions. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or independent profession:

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day:

  • on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the goods, if you ordered one or more goods in a single order and they are delivered together;
  • on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the last good, if you ordered multiple goods in a single order and they are delivered separately;
  • on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the last lot or piece, if you ordered goods consisting of multiple lots or pieces.

To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail).

Model withdrawal form

To

Verlag der Gesundheit – Burkhard Hock
Moosbacherau 24
83454 Anger, Germany
Phone: +49 8652 948900
E-mail: office@verlagdergesundheit.com

I/We hereby give notice that I/we withdraw from my/our contract for the sale of the following goods:

Ordered on: _______________

Name: _______________

Address: _______________

Signature (only if this form is notified on paper): _______________

Date: _______________

If you use this option, we will send you an acknowledgement of receipt of your withdrawal without undue delay (e.g. by e-mail).

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion or premature expiry of the right of withdrawal

The right of withdrawal does not apply to contracts:

  • for the supply of goods that are not prefabricated and for whose production an individual selection or specification by the consumer is decisive, or that are clearly tailored to the personal needs of the consumer;
  • for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts.

The right of withdrawal expires prematurely for contracts:

  • for the supply of sealed goods if their seal (plastic film) has been removed after delivery;
  • for the supply of goods if, after delivery, they have been inseparably mixed with other items due to their nature;
  • for the supply of sealed audio or video recordings or computer software if the seal has been removed after delivery.